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LED Australia
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Support

 

Our Return Policy

We offer a full guarantee and Australian warranty on our products (12 months, unless stated otherwise) against manufacturer faults. If goods arrive with a fault please contact us immediately before sending the item back. Buyers are responsible for all charges on return items. You can apply for refund or exchange. Exchange will be given after we inspect the faulty product. If you apply for refund, refund will be given as money back, but only applies for the cost of the item. We don't have a refund policy for customers who change their mind after purchasing.
 

12 Months Exchange Warranty

Often it is daunting buying products online because you do not know what you are going to get. To remove your “risk” and being confident of our high quality products, we offer a 12 months exchange warranty for all the goods we sold. if your product is faulty within 12 months after you buy it. You can send it back to us and we will exchange it with a completed new one for you. Please note: products will be tested to confirm they are faulty. If products are deemed working, the customer is required to pay the return postage for the item.
 

Free shipping orders over $100

At ALLED Online Shop, we have customized our shipping rates. You pay shipping according to the weight and length of your products. Customers who have orders over $100 at one-time-purchase can enjoy our free shipping preferential.
 
Contact us
If you have any questions, please contact us by email. And our email address is info@alled.com.au. As an Australian local seller, we are confident of our just-in-time after-sale service. So if you have any questions, do not hesitate to contact us. Our staffs are more than happy to communicate with you.
 

 

 

 

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Tel: 0285990000 E-mail: info@alled.com.au